CUSTOMER EXPERIENCE
Know how every client feels, before they tell you.
The Pulse tracks customer satisfaction and team performance across every job in real time,so you fix the small stuff before it becomes a bad review, a variation blow-out, or a client who won't refer you.
CUSTOMER EXPERIENCE
Know how every client feels, before they tell you.
The Pulse tracks customer satisfaction and team performance across every job in real time,so you fix the small stuff before it becomes a bad review, a variation blow-out, or a client who won't refer you.
THE PROBLEM
By the time you find out, it’s already cost you.
Most builders find out a customer was unhappy when it’s already cost them, at handover, in a one-star review, or when the referral they were counting on never comes. By then it’s too late to fix. The feeling was there for months; you just couldn’t see it.
THE PROBLEM
By the time you find out, it’s already cost you.
Most builders find out a customer was unhappy when it’s already cost them, at handover, in a one-star review, or when the referral they were counting on never comes. By then it’s too late to fix.
The feeling was there for months; you just couldn’t see it.
HOW IT WORKS
Simple for the customer, instant for you. The Pulse checks in by SMS at each key stage, feeds every response into one live dashboard, and flags the ones that need you.
#1
A short SMS at each stage.
Your customer gets one quick, plain-language check-in at the moments that matter.
#2
It lands live in your dashboard
Every response feeds one real-time view across all of your active builds.
#3
You act before it’s a problem
The ones that need you are flagged in real time, while there’s still time to fix it.
.
HOW IT WORKS
Simple for the customer, instant for you. The Pulse checks in by SMS at each key stage, feeds every response into one live dashboard, and flags the ones that need you.
#1
A short SMS at each stage.
Your customer gets one quick, plain-language check-in at the moments that matter.
#2
It lands live in your dashboard
Every response feeds one real-time view across all of your active builds.
#3
You act before it’s a problem
The ones that need you are flagged in real time, while there’s still time to fix it.
.
3.2X
Faster response time to customer issues
+31%
Increase in customer referrals
<24-hours
Set up in less than a day
WHAT YOU SEE
One dashboard, the whole picture.
A live CX score
One clear customer-experience score across every active build.
Stage-by-stage detail
Spot exactly where trust dips across any of the build stages.
Team performance
See how each staff member is landing with customers.
We're Ready to Help Protect Your Reputation, Drive More Opportunity & Help You Be Known As a Good Builder.
We're Ready to Help Protect Your Reputation, Drive More Opportunity & Help You Be Known As a Good Builder.
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RESEARCH
Our Research
The Pulse
Reports & Benchmarks
Custom Research
AUDIENCES
For Builders
For Suppliers
For Media
Insights
COMPANY
About
Contact Us
The Good Builder
© Copyright 2026. The Pulse.
All Rights Reserved.